returns and refunds

Natural Pacifica offers a 30 money back guarantee on all products.

In order to receive a refund, you must contact us prior to returning the product and. use the following instructions:

  • Email: sales@naturalpacifica.com (subject line: Return) or call  1 888 831-2834 to obtain a Return Authorization Number within 30 days of the invoice generated date. 
  • Place the products inside a shipping envelope and mail it the following address: ShipMonk / Your Company Name at the appropriate warehouse address. Return shipping will not be refunded.
  • Write the Return Authorization Number clearly and visibly on the outside of your returned package. Returns that do not have a RMA written on the outside of the package will not be opened and will be returned to sender (at sender’s expense).
  • Purchases that meet the above return policy guidelines will be refunded back to the original method of payment. 
  • Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.